Returns & Exchanges

Due to the perishable nature of our frozen products, Den Norske Isbilen ensures the highest safety standards by offering specialized return procedures for damaged or incorrect deliveries. We are committed to ensuring your ice cream and frozen goods arrive in perfect, frozen condition.

Return Process

• 1.
  Immediate Inspection

  Please inspect your delivery immediately upon arrival to ensure all frozen items are present and have maintained their required temperature.

• 2.
  Report Discrepancies

  If any products are damaged or incorrect, notify our delivery driver instantly or contact our customer service team within 2 hours of receipt.

• 3.
  Photo Documentation

  Take clear photographs of the product packaging and the specific issue to help our quality control team process your claim efficiently.

• 4.
  Refund or Replacement

  Once validated, we will issue a digital credit to your account or schedule a complimentary replacement delivery on our next route in your area.